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Crowne Plaza - Maruma Hotel & Casino, Maracaibo
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Key details
About the Hotel
Circunvalacion 2,
Maracaibo,
Venezuela,
4004,
Crowne Plaza - Maruma Hotel & Casino is a 3-star family-friendly hotel featuring a casino and multiple dining options. It offers guests amenities such as air-conditioned rooms with flat-screen TVs and complimentary Wi-Fi throughout the property.
Rooms & Amenities
Rooms at Crowne Plaza include amenities like air conditioning, mini-bars, and in-room safes. Each room features a flat-screen TV and free Wi-Fi access, ensuring modern convenience for guests.
Dining Options
Dining options include an on-site restaurant serving a variety of cuisine, as well as room service for added convenience. Guests may also find nearby restaurants within walking distance for additional dining experiences.
Leisure Facilities
The leisure facilities at Crowne Plaza encompass a casino for guests seeking entertainment. Additionally, there are outdoor spaces for relaxation, complementing the indoor features.
Business & Transportation
For business needs, the Maracaibo hotel offers meeting rooms and high-speed internet access. Transmaracaibo bus services are within walking distance for convenient transportation options.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Spotless Room!
“The room was impeccably clean, making for a comfortable and inviting atmosphere.” view full review
Relaxing Spa!
“The spa facilities were excellent, especially the soothing massage that provided ultimate relaxation.” view full review
Thoughtful Design!
“The accessible features were thoughtfully designed, making movement around the facility effortless.” view full review
Excellent Shower Pressure!
“The shower had perfect water pressure, providing a rejuvenating experience after a long day.” view full review
General
Wi-Fi
Safe deposit box
24-hour reception
Wheelchair access
Security
Lift
Services
Room service
Dry cleaning
Dining
Restaurant
Bar/ Lounge area
Business
Business centre
Children
Cots
Spa & Leisure
Swimming pool
Room features
Wi-Fi in rooms
Air conditioning
In-room safe
Mini-bar
Bathroom
Hair dryer
Media
Flat-screen TV
Telephone
AM/FM alarm clock
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Location
Circunvalacion 2,
Maracaibo,
Venezuela,
4004,
Map view
Circunvalacion 2,
Maracaibo,
Venezuela,
4004,
City landmarks
Pan de Dios
610 m
C.C. Centro Sur
650 m
C.C
1.3
km
Charcuteria a que Leo
1.4
km
Church
Iglesia San Ignacio de loyola
1.7
km
Cinemateca El Pinar
1.9
km
Iglesia
2.0
km
Church
Iglesia Nstra. Sra. de La Palma
2.0
km
Antigua Holsun
2.1
km
Deposito de Licores
2.1
km
Centro de Maracaibofrente a Plaza Bolivar
Casa de la Capitulacion
3.0
km
CC. Los compadritos
2.2
km
Av Manuel Belloso
Jardin Botanico de Maracaibo
3.2
km
Mall
C.C. El Varillal
2.2
km
Mall
C.C. El Sol
2.4
km
Abasto Bicentenario
2.4
km
Nasa
3.1
km
Ogaret
3.4
km
C.C. Pomona
3.5
km
Km 12 y Medio Via la Canada
Zoologico Metropolitano de El Zulia
3.9
km
C.C. San Miguel
3.9
km
Catedral de vida
3.9
km
Market
Mercado de Corito
4.0
km
Iglesia San Felipe Neri
4.3
km
Church
Iglesia San Tarcisio
4.8
km
Cine Lido
4.5
km
Square
Plaza San Francisco de Asis
4.5
km
Isla de San Carlos
Castillo de San Carlos de la Barra
5.3
km
Ateneo de San Francisco
4.7
km
Nearby
Event hall
Palacio de Eventos de Venezuela
400 m
Reviews and Ratings
Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
friendly staff
lovely food
mold smell
lonely location
6.6/10
Nice
Rooms
7.0
Location
5.0
Service
8.8
Dining
5.0
Guest reviews
6.6/10
based on 5 reviews
Richard
United States,
June
2024
6.8/10
I had a luxurious stay at this hotel in Maracaibo with elegant rooms. I stayed in a suite for 6 persons, which was incredibly spacious and amazing. However, I did face some noise issues from the street with taxi drivers talking all day long.
Rooms
9.0
The rooms were so elegant and spacious, comparable to those in Europe and the US. I stayed in a fantastic suite for 6 persons, and it was big and amazing.
Service
8.0
The staff was extremely helpful and accommodating. They could organize anything for you, even if it wasn't already available. However, there were instances where they failed to meet some specific needs or wants.
Location
5.0
The hotel's location, while close to the airport, is in a poor, lonely, and dodgy part of the city, making it challenging for using it for its intended purpose. It's not the ideal spot for traveling to Maracaibo or any major city in Venezuela.
Dining
6.0
The dining experience, though decent, wasn't as good as I remembered from previous visits. The food was a little overpriced, and even as a guest, the complimentary breakfast wasn't as good as expected.
Facilities
7.0
The facilities in the hotel were well-maintained overall. However, there were some noise disturbances from the street that affected the overall experience.
Abraham
United States,
May
2024
7.0/10
My stay at Crowne Plaza Maruma was a mixed experience. The rooms, although quiet, had a noticeable mold smell and felt more like 3-star accommodations found in the US. On the bright side, the food and drinks were delightful.
Rooms
7.0
The rooms were quiet, but there was a lingering mold smell. They resembled 3-star hotels in the US. The food and drinks provided were lovely.
Service
9.0
The service at Crowne Plaza Maruma was top-notch. The staff was understanding of our schedules, extremely polite, and very attentive. They made my first trip to Maracaibo a memorable one, and I am already planning a return visit to this hotel.
Location
6.0
The location of the hotel is a bit challenging for its intended use, situated in a lonely dodgy part of the city but conveniently close to the airport. However, despite its less-than-ideal surroundings, it is awesome for travelers visiting Maracaibo or any other major city in Venezuela.
Dining
6.0
The dining experience was a bit disappointing. Although the food was great in the morning, the complimentary breakfast did not meet my expectations. The hotel cafeteria served meals for breakfast, lunch, and dinner, but it wasn't as good as I remembered from previous visits.
Facilities
7.0
The facilities at Crowne Plaza Maruma were satisfactory.
friendly staff
mold smell
Gary
United States,
January
2024
6.6/10
I had a fantastic stay at Crowne Plaza Maruma. The rooms, although in need of a makeover, were so elegant and spacious; I stayed in a suite for 6 persons, and it was big and amazing. The service was top-notch, the staff cared about my stay, guided me around, and was very polite and attentive. The location was in a lonely dodgy part of the city close to the airport, making it tough to use for its intended purpose. The dining options, serving as the hotel cafeteria, were of low quality with limited choices. However, the hotel offers great amenities and facilities overall.
Rooms
7.0
The rooms felt more like 3-star hotels in the US. They were elegant and spacious, but could use a makeover to match the grand entrance.
Service
9.0
The service was excellent. The staff was caring, polite, and very attentive, making me feel welcomed.
Location
5.0
The location is in a lonely dodgy part of the city but close to the airport, which may not be ideal for everyone.
Dining
5.0
The dining experience was below expectations with low-quality food and limited choices.
Facilities
8.0
The hotel offers a good range of facilities to make the stay comfortable and enjoyable.
elegant rooms
poor location
Jay
United States,
August
2023
6.8/10
I had a mixed experience at the hotel. The rooms were somewhat disappointing with a non-working phone, an odd odor, and being quite small, but they were clean and comfortable. The service was outstanding, very polite, and attentive. The location left much to be desired being in a poor, dodgy part of the city, but it was perfect for my needs. The dining options were not as good as expected, serving low-quality meals. Despite the flaws, the facilities were decent, offering basic services.
Rooms
7.0
Although the room had some issues like a non-working phone and an odd odor, it was clean and comfortable.
Service
9.0
The service was exceptional, with the staff being very polite and attentive.
Location
6.0
The location, while in a poor and dodgy area, was actually ideal for my needs.
Dining
5.0
The dining experience was subpar, with low-quality meals being served.
Facilities
7.0
The facilities were satisfactory, offering basic services.
Alexandra
United States,
August
2023
5.8/10
The hotel offers elegant suites that are big and amazing for group stays, but the standard rooms can feel claustrophobic and small with limited views. The service is polite and attentive, with guidance provided for amenities like elevators. The location, though close to the airport, is in a lonely and dodgy part of the city. The dining options are of low quality with limited choices, but the facilities are rated highly for their quality and maintenance.
Rooms
5.0
The standard rooms can feel claustrophobic and small with limited views.
Service
9.0
The service is polite and very attentive, with helpful guidance provided.
Location
5.0
The hotel's location, though close to the airport, is in a lonely and dodgy part of the city.
Dining
5.0
The dining options are of low quality with limited choices available.
Facilities
8.0
The facilities are top-notch, offering quality amenities and services.
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